Refund Policy

When you get a full refund

You're entitled to a full refund of your session fee if you contact us within 90 days of payment and:

1. Your download failed. You paid but didn't receive your files, or the files were corrupt or unusable, and we couldn't fix it for you.
2. You were charged twice for the same session.
3. SAT rejected an invoice because of our extraction error. For example, we transcribed a folio fiscal (UUID), RFC, date or amount incorrectly in your claim form, and SAT rejected or questioned that invoice as a result.

What isn't covered

• Invoices SAT rejects for reasons unrelated to our data extraction — for example, the factura isn't in the mission's name, reciprocity doesn't cover the expense, the claim was filed late, or a required proof of payment was missing.
• Invoices you chose to keep after we flagged them (cancelled at SAT, vendor on the EFOS list, or not found at SAT), and data you edited yourself.
• Changing your mind after successfully downloading your files.
• Sessions unlocked with a free promo code or free-session offer, since nothing was charged.

How to request a refund

Email [email protected] within 90 days of payment and include:

• the payment date and the email address on your Stripe receipt;
• the name on the diplomatic ID used for the session;
• a short description of the problem — and, for a SAT rejection, a copy of SAT's notice and the affected page of your claim form.

Because we never store your documents, we rely on the copies you send us to review your request.

What happens next

We reply within 5 business days. Approved refunds go back to your original payment method through Stripe, in Canadian dollars, and usually arrive within 5–10 business days depending on your bank. Refunds are limited to the session fee; see the limitation of liability in our Terms of Service.